FAQ

How do I order?

Browse our catalog, add items to cart, and checkout. Pay securely by card, bank transfer or USSD. A ShopFluxx account is created automatically from your name and email. Guest checkout is not available.

Do I need an account?

Yes. Every order requires an account so we can link your purchase and send status updates. Your account is created at checkout; you will receive an email to set your password.

How long does delivery take?

Typically 2-4 weeks from order confirmation. Shipping is not charged at checkout: the fee is calculated when your goods arrive in Nigeria and are weighed, and we confirm it with you before dispatch. You can request repacking at checkout to reduce the weight and the fee. See Delivery & Shipping.

Can I track my order?

Yes. After checkout you are taken to your order page. Anytime later, log in to My Account → Orders for live status and a visual timeline.

What order statuses will I see?

Order received → Sourcing → In warehouse → In transit → Out for delivery → Delivered.

What if I need something not listed?

Contact us. We can source many products from China on request.